Free WiFi rollout begins on TransLink vehicles
Customers can now access Shaw WiFi on some transit vehicles and at transit hubs
October 05, 2021
NEW WESTMINSTER, B.C. – TransLink and Shaw Communications Inc. are launching free WiFi for customers on six RapidBuses, on three SkyTrains, at Edmonds Station, and at Carvolth Exchange. This is the beginning of a system-wide rollout that will provide free WiFi for TransLink customers on all buses, SeaBuses, SkyTrains, transit stations, and major transit hubs. TransLink expects the rollout will complete in 2026. Bringing WiFi to the transit system is part of our ongoing efforts to elevate the customer experience while we continue to welcome customers back to transit.
“We know that free WiFi is something our customers want, and I’m so excited to start delivering this important feature to elevate the customer experience,” says TransLink CEO Kevin Quinn. “Free WiFi means that our customers can use their transit time for leisure, work, or better connecting with family and friends without spending their money on data fees.”
This rollout will first prioritize activating WiFi on RapidBuses, SkyTrains, and 60-foot articulated buses to provide WiFi on the vehicles serving the most customers. TransLink and Shaw will then continue to install WiFi on our vehicles until the whole fleet is equipped. Free Shaw WiFi is already available on board SeaBuses and in SeaBus terminals for customers as part of a previous rollout from TransLink and Shaw.
“We are proud to partner with TransLink so its customers can stay connected when they are on buses, trains or in transit stations across the Lower Mainland,” said Katherine Emberly, President, Business, Shaw Communications. “Today’s announcement represents another milestone in our collective commitment to providing commuters with fast, seamless WiFi connectivity that they can enjoy for free across TransLink’s system.”
Posters and signage will be on display on vehicles and at transit hubs with WiFi to make customers aware of its availability and to provide clear instructions on how to connect to WiFi during their transit journey. To find out how to use WiFi and to see progress updates on our system’s WiFi installation over time, customers can visit our webpage at translink.ca/wifi