Shaw Business to deliver City of Calgary voice services
Innovative voice product to complement data services delivered by Shaw
January 05, 2012
Calgary, Alberta (January 5, 2012) — Shaw Communications Inc. is proud to announce its successful bid to provide the City of Calgary with local telephone services and an advanced custom 311 configuration. The new contract will allow Shaw Business to extend its exceptional voice network to the City of Calgary's business requirements and will complement Shaw's existing agreement with the City for the delivery of data services.
Shaw's three-year agreement will service the City's three main locations, City Hall, Manchester and Whitehorn, with more than 8,000 direct inward dial numbers and a complex call routing and management platform for the City's 311 services. Shaw's extensive fibre footprint provides redundancy measures to ensure uninterrupted voice coverage for the City.
"Shaw looks forward to expanding our relationship with the City of Calgary," said Peter Bissonnette, President, Shaw Communications Inc. "Shaw Business delivers a number of scalable, reliable products to businesses across the country and we're looking forward to extending these services to Calgarians."
The solutions provided by Shaw Business will provide several tailor-made features to the 311 services to improve the essential municipal services line. A web portal allows for the easy creation and storage of a number of 311 greeting messages. New greetings can be created in the portal, using either voice or text, depending on changing requirements and emergency situations.
For more information about Shaw Business, please visit www.shaw.ca/business
Shaw Communications Inc. is a diversified communications and media company, providing consumers with broadband cable television, High-Speed Internet, Home Phone, telecommunications services (through Shaw Business), satellite direct-to-home services (through Shaw Direct) and engaging programming content (through Shaw Media). Shaw serves 3.4 million customers, through a reliable and extensive fibre network. Shaw Media operates one of the largest conventional television networks in Canada, Global Television, and 18 specialty networks including HGTV Canada, Food Network Canada, History Television and Showcase. Shaw is traded on the Toronto and New York stock exchanges and is included in the S&P/TSX 60 Index (Symbol: TSX – SJR.B, NYSE – SJR). For more information about Shaw, please visit www.shaw.ca.